Last updated · August 19, 2026

Refunds and corrections.

We want the product delivered to match the product described. Contact the studio promptly with the PayPal order reference if a file is missing, inaccessible, duplicated, or factually incorrect.

Before personalized work begins

A personalized BaZi reading may be cancelled and refunded when the studio has not begun chart verification or interpretation. If essential birth information is too uncertain for the promised scope, the studio will offer a clearly limited reading or a refund before continuing.

After delivery

Downloaded digital products and completed personalized readings are generally not refundable for change of mind, preference, or disagreement with an interpretation. This does not remove applicable consumer rights.

Corrections

Verified studio errors in a customer name, confirmed birth data, chart calculation, formatting, or file access will be corrected without charge. Interpretive disagreement is not automatically a calculation error, but thoughtful clarification questions are welcome.

Delay, duplicate payment, or non-delivery

A duplicate confirmed payment will be refunded. If the studio misses the promised delivery period, the customer may accept a specific revised date or request cancellation when personalized work has not been delivered. A product not delivered after reasonable troubleshooting is eligible for correction, replacement, or refund as appropriate.

How to request help

Reply to the order or delivery email with the PayPal order reference, product name, and a concise description of the issue. Do not resend unnecessary identity documents or unrelated sensitive information.

This policy must be reviewed for the seller's jurisdiction and target markets before PayPal Live checkout is enabled.